Hi, how are you? If you are a connected person, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values strong relationships! Here, we breathe technology and innovation—join us! **Responsibilities and duties** * Participate in the Change Management process; * Perform validations of Change Requests according to the defined process, adhering to documented criteria and ensuring required quality; * Monitor the Change Request queue, paying attention to deadlines defined and agreed upon with the client, and track backlog items and pending tasks; * Generate and analyze process performance indicators (CSLs and KPIs) and management reports according to templates; **Requirements and qualifications** * Experience and knowledge in Process Management will be a differentiator; * Basic knowledge of IT Infrastructure (networks, servers, applications) is desirable; * Completed or ongoing undergraduate degree; * ITIL certification is desirable; * **Fluent Spanish (reading, writing, and speaking);** **Additional information** Interested? Then come explore our benefits: * Health and Well-being: **Birthday day off**, **Wellz**, an innovative Mental and Emotional Health solution, **Unit**, for financial well-being. And of course, our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance, Medical and Dental insurance**, and we offer **Life insurance**. * Mobility: **Transportation allowance or fuel subsidy**. * Education: Discounts at partner educational institutions and **English language development**. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of businesses, focusing on innovation, efficiency, improvements, and results in its deliveries. **OUR VALUES** **Strong relationships:** embedded in our culture, strong relationships drive great achievements. **Trust:** we believe in the bonds we build. Our partnerships are founded on transparency and credibility. **Sense of urgency:** we strive to deliver the best possible outcome in the shortest possible time.