The Back Office position is primarily responsible for assisting with the company's administrative and operational activities, ensuring the smooth functioning of internal processes. The professional will work in a strategic and proactive manner, contributing to the efficiency and organization of the work environment. * Assist in the cycle by staying informed about available products in stock to take actions. * Assist in achieving the targets established by the Franchisor and Franchise. * Pursue minimum performance indicators related to revenue and activity. * Serve the team of Resellers at the Service Center. * Monitor performance indicators. * Support closing the cycle by working toward 100% activity rate within the Reseller team. * Answer phone calls. * Register new Resellers and keep data updated in the system. * Receive completed order forms and enter them into the system. * Provide high-quality service to Resellers at the Service Center. * Guide Resellers. * Formally communicate Franchisor directives and internal franchise policies to Resellers and ensure understanding. * Encourage Resellers' participation in Cycle Meetings, training sessions, and events. * Assist in organizing Cycle Meetings to convey cycle strategies. * Request referrals for new Resellers. * Handle exchanges, missing items, partial or full returns, and inquiries. * Perform registration checks for new Resellers (SPC and SERASA). * Read daily communications sent by the Franchisor and Operator. * File received documents. * Archive signed delivery receipts for orders. * Request work materials for field team use.