Junior Operations Supervisor

Description

Job Summary: We are seeking a professional to manage technical teams and ensure excellence in field services, with a focus on telecommunications and customer quality. Key Highlights: 1. Stimulating and challenging work environment 2. Opportunities for professional growth and development 3. Inclusive and collaborative workplace culture Career opportunities are available at EQS ENGENHARIA! Join our team! At EQS Engenharia, we work to ensure essential services never stop. We believe the value of what we do lies in attention to detail and the security we deliver to our customers. We seek professionals who take pride in their technical expertise and value an environment of mutual support, teamwork, and growth. If you seek professional development and identify with this commitment, we want to meet you. We are certified by Great Place to Work®️, reinforcing our commitment to an inclusive and collaborative environment for everyone. Opportunity available What we offer: \* A stimulating and challenging work environment. * Opportunities for professional growth and development. * Competitive compensation and attractive benefits. * Inclusive and collaborative workplace culture. * High-impact, highly relevant projects. **Job Description:** **Ensure field services (primarily telecommunications) operate effectively, on schedule, and with high quality**. * **Technical team management** * Supervise field technicians (installers, repair technicians, maintenance technicians), monitor productivity, organize schedules, and distribute tasks. * **Service monitoring** * Ensure installations, maintenance, and repairs (internet, telephony, fiber, etc.) are performed correctly and on time. * **Performance indicator (KPI) control** * Monitor targets such as: * response time * resolution rate * rework * service quality * **Interaction with Claro** * Serve as the primary point of contact with the client (Claro), participating in meetings, aligning requirements, and being accountable for contractual outcomes. * **Technical and operational support** * Assist in resolving more complex field issues and provide support to the team as needed. * **Material and resource management** * Control usage of equipment, vehicles, tools, and supplies. * **Quality and safety** * Ensure services comply with technical standards and safety regulations (use of PPE, procedures, etc.). Working Hours: **08:00 \- 12:00 / 13:00 \- 18:00 \- Mon to Thu / Fri 08:00 \- 17:00** Requirements: Technical degree, Driver's License Category B, experience in the role; Benefits: Food basket R$ 493.67 \+ Meal allowance R$ 39/day \+ Free psychologist \+ Education platform Minimum Education: Technical Degree