MONITOR

Description

Job Summary: Professional responsible for monitoring customer interactions, preparing reports, providing feedback, and training teams to ensure continuous improvement of the customer experience. Key Highlights: 1. Focus on service quality and customer experience. 2. Opportunity to enhance skills through feedback and training. 3. Collaboration with management for continuous process improvement. **Description and Responsibilities:** **Schedule:** To be informed during the interview **Level:** Not specified **Employment Type:** Full-time – CLT * Monitor customer calls and interactions to ensure service quality. * Prepare performance and quality reports, identifying improvement opportunities. * Deliver feedback and conduct training for the team to improve service skills. * Collaborate with management to implement processes that enhance customer experience. * Participate in periodic meetings to discuss results and continuous improvement strategies. * Stay updated on company policies and procedures, ensuring team alignment. **Requirements:** * Bachelor's degree in Business Administration, Engineering, Quality Management, or related fields. * Strong communication and teamwork skills. * Proactivity and results orientation. **Benefits:** Education allowance, Internal benefits, Attendance bonus, On-site meal, Unimed health plan with co-payment