Job Summary: A professional responsible for coordinating, supervising, and planning activities; monitoring performance indicators; managing teams; and ensuring service quality. Key Highlights: 1. Team coordination and operational activity supervision 2. Planning, KPI monitoring, and continuous improvement 3. Staff training and development **Responsibilities** Coordination and Supervision: Coordinate unit activities by assigning and supervising tasks in accordance with the operational manual/checklist. Conduct daily team meetings for guidance and alignment; Planning and Monitoring: Schedule actions, resources, and methods required to ensure service efficiency. Monitor key performance indicators (KPIs) and evaluate team performance, providing guidance; Reporting and Control: Prepare and update unit reports (sales, plan changes, customer movement, delinquencies) and submit them to the supervisor. Report structural or maintenance-related incidents; Audits and Improvements: Participate in internal audits, analyzing findings and proposing improvements. Monitor construction projects and implement preventive and corrective actions; Training and Development: Train and develop staff, delivering initial and refresher training programs. Interview and select new employees and participate in the onboarding process; Resource and Safety Management: Manage supply inventory, verify cash register closing, and ensure proper maintenance, cleanliness, and usage of materials. Implement measures to prevent accidents; Relationship Building and Expansion: Interact with the team to foster new perspectives and reporting. Support brand enhancement, collaborate on network expansion, and monitor competitors; Customer Service and Conflict Resolution: Supervise customer service delivery, intervening personally when necessary. Handle conflicts impartially and adopt appropriate resolution measures; Other Duties: Perform other related tasks as required by operational needs and instructions from the immediate supervisor. **Requirements** Completed bachelor's degree; Experience in sales and/or customer service, people management, and fitness centers; Basic computer skills (WORD, EXCEL); Negotiation techniques and people management skills. Minimum Education Level: Bachelor's Degree * Meal allowance * Birthday day off * Extended maternity/paternity leave * VIP companion benefit * Food allowance * University tuition agreement * Dental care assistance * Transportation allowance * VIP GOLD Plan \- Train at our fitness centers * SESC membership agreement
João Silva
Indeed · HR
João Silva
Indeed · HR
