RedeFlex is a company operating in the telecommunications sector with recharge machines, debit and credit services, as well as being a banking correspondent. **Job objective:** Assist in evaluating customer service provided by the Customer Service, Customer Relations, and Negotiation departments. Help standardize employee service procedures to generate evidence on service quality according to company rules, assign ratings to completed work, and provide input for management to adjust identified vulnerabilities. **Requirements:** Pursuing a Bachelor's degree in Business Administration, Computer Science, Economics, Accounting, Law, or Project Management; Proficiency in Microsoft Office; Desired skills: Process analysis, report creation, and presentations; Must have strong communication skills, be proactive, analytical, customer-focused, flexible, and results-oriented. **Benefits:** Medical and dental insurance (with co-payment); Life insurance; Transportation allowance; Meal or food voucher; R$27.00 per day; Extended maternity leave; Educational programs; Internal training; On-site cafeteria and休息 room; Free parking for employees. Employment type: Full-time CLT Salary: R$1\.999,00 \- R$2\.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal allowance * Transportation allowance Selection question(s): * What course are you currently studying and which semester are you in?