Job Summary: Organize and optimize the commercial workflow of digital customer service, ensuring fast and standardized responses, and developing customer loyalty initiatives. Key Highlights: 1. Optimize commercial workflow and digital customer service 2. Develop customer loyalty and repeat purchase strategies 3. Monitor commercial targets and team performance Organize the commercial workflow of digital customer service * Implement a daily routine to track pending quotations * Ensure fast and standardized responses to customers * Create and standardize outreach and negotiation scripts * Monitor and follow up on the customer service team's execution * Actively follow up on unconfirmed quotations * Establish routines to recover customers who did not convert * Monitor recurring customers and encourage repeat purchases * Identify high-value and frequent customers * Develop simple customer loyalty initiatives * Monitor the team's commercial targets * Monthly tally of total quotations issued * Calculate and monitor quotation conversion rate * Identify financial loss due to non-conversion * Define and control maximum response time to customers * Establish standard response timing after quotation submission * Organize spreadsheet or CRM to track open opportunities * Differentiate informational inquiries from sales-focused interactions * Daily monitoring of pending quotations * Proactively contact customers who have not responded Minimum Education: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
