368 Help Desk It Support in Mato Grosso lowest at $7000.0+

Indeed

Customer Service Assistant - Nova Maringá Branch, MT

In this role, you will support the branch’s business area in serving members and customers (via electronic channels, phone, and front desk), providing information regarding Sicredi’s products and services. You will act as a **Customer Service Assistant**, performing operational and self-service support activities to ensure agile, efficient service delivery, business execution, and achievement of established goals. As a cooperative system, Sicredi Ouro Verde places people at its core and focuses on developing a more prosperous society. **For those who, like us, believe that cooperation is the best way to foster progress, here is our invitation: shall we move forward together?** **Sicredi Ouro Verde Cooperative MT – Nova Maringá Branch, MT** **Responsibilities and Duties** **Member Service:** Support and guide members to the business platform, self-service channels, mobile solutions, and other available tools, based on needs identified during direct contact, to deliver faster service. Conduct initial service (in-person or digital), welcoming and directing both members and non-members to the most appropriate channel. **Follow-up:** Record all service interactions in systems to ensure traceability and continuity by other team members. **Business Development:** Identify business opportunities and refer them to Managers or appropriate channels. **Member Guidance:** Support members in using products, services, and technologies, promoting autonomy and conscious usage. **Onboarding New Members:** Assist in integrating new members by introducing Sicredi and its values, encouraging engagement with the cooperative movement. **Community Representative:** Support the organization and execution of cooperative events within the community. **Technical Support and Reporting:** Submit technical reports to your immediate supervisor regarding specific observations in the service flow, contributing to continuous process improvement and enhanced member experience. Perform other duties related to this position. **Requirements and Qualifications** **Ongoing undergraduate degree:** Administration, Accounting, Commercial Management, Economics, or related fields. Entry-level professional experience in support and customer service roles at branches (financial institutions) or equivalent market experience. **Desired Skills and Knowledge Areas:** * Basic understanding of financial products and services * Strong communication skills * Member service orientation * Proficiency with technology * Facilitation / education abilities * Cooperative principles * Proactivity and initiative * Microsoft Office suite **Additional Information** **Work location: Nova Maringá Branch, MT** Working hours: Monday to Friday, from 8:00 AM to 5:00 PM. **We offer fixed and variable remuneration + comprehensive benefits package.** PPR/Variable Remuneration (Annual Results Sharing Program); Meal Voucher; 100% employer-paid health plan (Unimed, nationwide coverage); 70% coverage for legal dependents; 100% employer-paid dental plan (nationwide coverage); 70% coverage for legal dependents; 100% employer-paid life insurance; Childcare/Babysitter allowance; Private pension plan up to 6% (your contribution + cooperative contribution); Education assistance per internal policy; Wellhub fitness program support; “Sempre Bem” (Always Well) benefits package for employees and dependents: Psychological support, Legal guidance, Financial counseling, and Social services; Digital Hospital: Telemedicine, nutrition, and psychology services. Health & Wellness – pharmacy discounts; Sick-leave income supplement; Transportation allowance; “Sempre Bem” (Always Well) benefits package for employees and dependents: Psychological assistance, Legal guidance, Financial consulting, and Social services; **Attention:** All communication will occur via email (registered during application) or phone. On the Gupy platform, you may track your progress through each stage of the selection process. **Important:** The online stage “We Want to Get to Know You” is disqualifying if not completed. Upon full registration completion, you will be automatically moved to this stage. **Tip:** The more complete and detailed your application/registration, the more it supports our resume screening process. **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranked #1 by Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, driving local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **#JoinSicredi!**

XWFG+MC Nova Maringá, MT, Brazil

Negotiable Salary