Credit and Collections Assistant

Description

Job Summary: The Credit and Collections Assistant will support customer credit and collections management, performing analyses, payment tracking, and negotiations, as well as guiding customers on real estate processes. Key Highlights: 1. Support customer credit and collections management 2. Conduct documentation analysis and payment tracking 3. Guide customers on real estate processes We are seeking a **Credit and Collections Assistant** to join the team of **Grupo Sinop**, a leading business group with over 77 years of history, dedicated to pioneering, developing, and transforming cities and people. **About Grupo Sinop** Grupo Sinop is a diversified business group operating in real estate development, urban planning, strategic investments in urban development projects, and agribusiness. We are a market reference, with companies including Gran Incorporadora (vertical developments), Bravante Urbanizadora (land subdivisions and gated communities), Civilli Empreendimento e Participações (strategic projects), and Fazenda Maringá (agribusiness). We believe in the transformative potential of people, respect for diversity, and the power of shared good ideas. Ethics, sustainability, innovation, commitment, teamwork, customer focus, and results are the values that guide us. **About the Opportunity** You will be responsible for supporting customer credit and collections management, conducting documentation analysis, payment tracking, and debtor negotiations, as well as guiding customers on real estate processes. Your role will be essential to ensuring the integrity of credit processes, minimizing risks, and contributing to the financial health of the receivables portfolio. **Your Responsibilities** **Credit Analysis and Approval** Analyze buyer documentation (ID, CPF, proof of income, references) for credit approval; Verify customers’ financial history and references by consulting databases and financial institutions; Register credit analyses in the system, documenting decisions and justifications with rigor and precision. **Receivables Management and Collections** Monitor the receivables portfolio, tracking due dates and payment statuses; Contact delinquent customers to inform them of overdue payments and negotiate repayment plans; Issue invoices, collection notices, and collection correspondence; Record delinquency incidents in the system and maintain an updated history; Reconcile receipts with accounting and banking systems; Escalate severe delinquency cases to legal review when necessary. **Customer Guidance** Serve and guide customers regarding amounts, documents, and procedures required for corrections, addendums, contract cancellations, and real estate financing; Clarify inquiries and direct customers to relevant departments when needed; Maintain excellent organization of customer documentation and files. **Reports and Metrics** Prepare delinquency reports and credit metrics for supervision; Generate portfolio performance analyses with recommendations for corrective actions. **Requirements** **Education** * Completed high school (mandatory) * Bachelor’s degree in Administration, Accounting, or Financial Management (preferred) **Mandatory Experience** * Experience in credit and collections (minimum 1–2 years preferred). * Knowledge of documentation analysis and reference verification. * Proficiency in Microsoft Office suite. * Familiarity with real estate management systems or ERP systems. * Basic understanding of consumer rights law and consumer protection legislation. * Basic knowledge of real estate financing and required documentation. * Basic knowledge of real estate processes (corrections, addendums, contract cancellations). **Preferred Qualifications** * Experience in the real estate sector. * Knowledge of process automation or analytical tools. * Certifications in credit or collections