Billing Assistant

Description

Job Summary: Perform billing activities, including managing documentation, verifying payments, using systems such as Power BI and KMM, and ensuring compliance with internal standards. Key Highlights: 1. Full management of the billing cycle and documentation. 2. Use of modern tools and systems (Power BI, KMM, TOM TICKET). 3. Focus on compliance with internal SSMA standards and quality requirements. This position is responsible for executing billing-related activities in accordance with company guidelines. * **Document Entry:** * + Check at reception whether correspondence exists; + Identify important documents by portfolio and their specific billing characteristics; + Scan important documents and retain them in the document repository; + Perform document write-offs in the KMM system. + **Document Write-off:** + Access Power BI (Billing) – Enter call number for balance transfer; enter check payment information; + When status is "check payment", verify the Cockpit system to confirm whether supporting documents are attached; if not, contact the branch; + Access the TOM TICKET system, billing group – activity, and locate discharge proof documents; + Use email to send invoices and bank slips to customers; + Check email daily to identify any returns from previously sent invoices; + Log into KMM/Cockpit and review CTEs for billing—those requiring discharge proof, those lacking discharge proof, and those requiring only collection; + Input invoices and supporting documents into customer portals; + Bill portal-based customers. Some customers require signed proof, e.g., a signed NF with legible date and name; + Analyze each customer individually and their respective specific requirements; + Receive requests via email from the accounts receivable analyst for invoice adjustments; + Locate discharge proof if required to adjust invoices and request authorization for invoice discounts; + Verify whether discharge proof is attached to the ticket, cross-check information before issuing the invoice; if an error is identified, correct it and open a non-conformance report for the balance transfer responsible person in TOM TICKET; + Process physical documents (physical discharge proof) on Saturdays. + **Compliance with Internal Standards and Procedures:** Follow and promote adherence to company guidelines. + Comply with, and ensure others comply with, company-defined health, safety, environmental, and quality standards and requirements; + Participate in health, safety, environmental, and quality training programs when requested; + Maintain and safeguard equipment under one's responsibility;