**Essential Job Functions:** * Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations * Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance * Penetrate organizational structure and develop relationship beyond main points of contact * Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly * Maintain rates and assess yields monthly * Monitor account for timely payments and assist with collections on past due invoices * Set up internal reports to monitor our performance in meeting critical milestones * Immediately communicate any issues or exceptions to Operations * Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network * Assign a corrective action to every issue/complaint and follow\-up on effectiveness of corrective action to ensure client satisfaction with the resolution * Manage and lead business reviews; establish a quarterly review cycle, at a minimum * Engage Sales and Operations to participate in client meetings, presentations, and business reviews * When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction * Update status of progress on business opportunities * Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities * Ensure all company policies and regulatory requirements are adhered to. **Other Skills/Abilities** * Excellent organizational skills * Excellent written and verbal skills, including presentation skills * Strong computer skills including Microsoft Office suite * Detail oriented, able to multitask and meet deadlines * Self\-motivated, able to work in a team and independently * Strong customer service, problem\-solving, and interpersonal skills * Internal/external sales skills * Troubleshooting and problem resolution skills * Leads by example * Sense of urgency * Creative * Responds easily to changing demands. **Education and experience** * Minimum two years’ experience in the industry, or a related service industry * Minimum one\-year operational experience in the service(s) the account utilizes * Good analytical and program management skills; ability to define, develop and document business processes and procedures.