Job Summary: Internal technical support for incidents and requests at clinics, PAs, hospitals, and administrative buildings, following ITIL best practices. Key Highlights: 1. Incident and request support across diverse environments 2. Maintenance and configuration of IT equipment 3. ITIL- and ServiceNow-based service delivery Job Description Internal customer support; Handling incidents and requests at clinics, PAs, hospitals, and administrative buildings, adhering to ITIL best practices and using the ServiceNow service portal, documenting all actions performed; Resolution and assistance for incidents/requests related to Wi-Fi and Ethernet networks; Maintenance/configuration of desktops, laptops, printers, check-in kiosks, self-service terminals, and PIN keypads; Monitoring and resolution of the existing backlog in the service queue; Meeting service-level indicators. Requirements High school diploma completed Preferred: Currently pursuing a higher education degree in Information Technology or related fields. Proficiency in Excel Desirable knowledge of operating systems, VPN, Microsoft 365, internet, back-office/hospital printers, desktop and laptop hardware support, Wi-Fi and Ethernet networks, DNS, DHCP, and Active Directory; Minimum Education Level: High School (Secondary Education) * Meal Allowance * Interclube (discount program) * Totalpass * Transportation Allowance * Pharmacy Benefit * Dental Care * Life Insurance * Corporate University * Medical Assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
