Junior Training and Development Analyst

Description

Job Summary: Responsible for planning and conducting technical and behavioral training for call center agents, ensuring the integration of new employees and reinforcing organizational culture. Key Highlights: 1. Focus on innovation and excellence in customer service 2. Driving the revolution in customer interaction through technology 3. A dynamic work environment focused on growth We are passionate about innovation and excellence in customer service. We are a company specializing in fiber-optic internet and telephony, connecting people — that’s what drives us. Our goal is to deliver a unified and optimized experience of speed and service. You will join a team that is revolutionizing how companies interact with their customers. We enhance sales and support, delighting people through our technology — always striving to scale, surprise, and grow. If you seek a dynamic work environment focused on innovation and growth, this is the right place for you! **This position is not related to IT or software development; it is specifically for call center training** ***Responsibilities:*** * Conduct and plan training programs (technical, behavioral, and leadership training); * Onboard new employees and managers; * Deliver onboarding sessions and dashboard presentations; * Ensure the structuring and effectiveness of performance evaluation processes. * Support the dissemination and sustainability of organizational culture by promoting initiatives that reinforce company values and purpose. * Develop actions that strengthen internal communication and foster connection between employees and the organization. * Encourage implementation of policies focused on diversity and inclusion; * Support the department manager in training-related requests. ***Mandatory Requirements:*** * Completed Bachelor’s degree in Administration, Pedagogy, Human Resources, or related fields; * Intermediate knowledge of Excel; * Knowledge of Power BI; * Experience in training and talent development; * Experience in conflict resolution; * Experience facilitating group dynamics. If you meet these qualifications, join Loviz. Employment Type: Permanent CLT Salary: R$3\.126,00 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Commercial partnerships and discounts * Life insurance * Meal voucher * Transportation voucher Education: * Completed Bachelor’s degree (Mandatory) Experience: * Training and development (Mandatory) * Group dynamics (Mandatory) Work Location: On-site