Scheduling Assistant

Description

Job Summary: Telecommunication professional responsible for various phone calls, service scheduling, team coordination, and supporting managers in identifying failures. Key Highlights: 1. Experience in telecommunication services 2. Excellent verbal and written communication skills 3. Supporting managers in identifying failures and frauds Description: * Completed high school education; * Good computer literacy; * Experience in telecommunication services; * Easy access to the Estoril neighborhood/BH; * Excellent verbal and written communication skills. * Conducting various outbound phone calls (to Members, third parties, various departments, Consultants, and Managers) and handling various inbound calls; * Scheduling installations, maintenance, and tracker removals; * Confirming execution of scheduled services with installation technicians; * Liaising with the Registration and Support Department to clarify specific issues; * Liaising with Consultants and Managers to clarify specific issues; * Operating various tracking platforms used; * Negotiating service fees with installation technicians; * Supporting managers in identifying failures, gaps, barriers, and indications of fraud. 251107020230927540