Description: For this position, you must have: * Completed undergraduate degree; * Knowledge of Sales Techniques, Leadership, and Team Management; * Intermediate-level Office software proficiency; * Digital skills: ability to operate computers, mobile phones, tablets, and other digital devices; * Prior experience in management within the retail or telecommunications sector. Desirable qualifications include: * Experience managing sales teams: ability to engage team members, monitor performance metrics, provide feedback, and develop personnel; * Familiarity with store administrative routines: inventory management, cash handling, HR processes, and performance indicator tracking; * Strategic vision and results orientation: ability to analyze market conditions, identify opportunities, and convert performance indicators into actionable plans for growth; * Ensure daily achievement of established sales targets and operational performance goals; * Ensure daily quality in store operational processes by aligning and updating all procedures with the entire team; * Maintain daily store organization and appearance, adhering to the established standard layout process and ensuring the team does likewise with commitment; * Monitor and manage inventory activities as well as cash inflows and outflows, jointly with the sales assistant; * Identify optimal sales opportunities through market research; * Periodically and as needed, carry out administrative and personnel-related tasks such as job postings, vacation scheduling, timekeeping, medical certificates, disciplinary warnings, contract terminations, among others; * Lead and evaluate the store team daily, ensuring engagement with standardized work processes; * Develop the team through performance evaluations and frequent feedback; * Conduct various trainings—operational, administrative, and sales campaign-related—for the store team, periodically and as required; * Ensure quality in executed processes by pursuing training opportunities and personal and professional development; acquire in-depth technical knowledge of the brand’s products and services, as well as team management expertise, to better oversee both processes and people; * Receive daily customer feedback regarding service quality, product quality, and overall experience; manage customer satisfaction indicators. 2512060202191092783