**Description** **Who we are:** We are a rapidly growing insurtech, dedicated to transforming car insurance access in Brazil. We leverage technology, data, and sharp communication to deliver more affordable and relevant solutions to our customers. Here, creativity and performance go hand in hand. **About the role:** We seek a professional responsible for handling simplified cases with rapid resolution processes, as well as accelerated workflows for claim settlements or agreements. **Responsibilities:** * Manage the **Settlement Agreement** workflow, ensuring agility and accuracy in all interactions; * Conduct analysis and monitoring of administrative processes related to claims; * Contact customers for alignment and negotiation; * Update internal systems (Sales, Genesys, and other tools), ensuring **complete information registration**; * Monitor deadlines and perform follow-up on processes; * Support organization and control of departmental tasks; * Verify registration documents and photos. **Requirements:** * Prior experience in automotive claims; * Completed or ongoing undergraduate degree in related fields; * Strong written, oral, and verbal communication skills; * Ability to work both collaboratively and independently;
João Silva
Indeed · HR
João Silva
Indeed · HR
