Customer Service Assistant

Description

Job Summary: Support students and their guardians by verifying documentation, issuing certificates, updating registrations, and managing exams and courier packages. Key Highlights: 1. Support for Secretariat processes and educational platforms 2. Document verification and registration updates 3. Receipt and delivery of exams, and attendance tracking Description: * Education: Completed high school; undergraduate studies preferred; * Skills: Microsoft Office suite; Excel proficiency preferred; strong computer literacy (email, online research, etc.); * Preferred knowledge of TOTVS system and CRM. Follow our daily work life * Location: Av. Dimas Henrique de Freitas, 120 Vale do Sereno, Nova Lima (We provide transportation between BH Shopping and the unit, and vice versa). * Schedule: Monday to Thursday, 9:00 AM to 7:00 PM; Friday, 10:00 AM to 7:00 PM; alternate Saturdays, according to the academic calendar. * Support students and their guardians in accessing educational platforms and assist with all Secretariat processes; * Verification of PAB documentation and enrollment records; * Issuance of school certificates, registration updates in RM and on the Meu Bernoulli platform; * Activity logging in CRM; * Receipt and delivery of exams to teachers and students; receipt and dispatch of courier packages; * Student attendance and grade tracking. 2511060202271115185