Customer Relationship Agent

Description

Job Summary: Provide in-person service at the branch, guide and direct customers, record requests, complaints, and suggestions, and provide information and verify documents. Key Highlights: 1. In-person customer service and guidance 2. Recording of requests and feedback 3. Benefits such as meal vouchers (VA) or food vouchers (VR) and educational subsidies **Responsibilities:** Provide in-person service at Copasa's branch, offer guidance and direction during customer interactions. Record service requests, complaints, compliments, criticisms, and suggestions using the CONTRACTOR's corporate tools and systems. Provide information and verify documents, among other tasks. **Benefits:** Salary + meal vouchers (VA) or food vouchers (VR) + transportation allowance + life insurance + partnership programs + possibility of educational subsidy + anniversary celebrations + recognition for top performers + climate survey + mental health discussion circles. **Minimum Education Requirement:** High school diploma (Secondary education)