Job Summary: Supervise administrative operations and manage support teams in hospital units, ensuring efficiency, quality, and process compliance. Key Highlights: 1. Lead administrative and support operations in a hospital environment. 2. Optimize processes and ensure standardization of routines. 3. Develop people and promote continuous improvement. Supervise administrative operations across two hospital units, ensuring proper routine execution, workflow organization, service quality, and process efficiency. Manage support areas to ensure standardization, compliance with institutional policies, and operational support to units. **Responsibilities and Duties** * Supervise administrative and operational routines of the units; * Ensure proper functioning of reception desks, service workflows, and demand organization; * Monitor and address customer feedback, ensuring registration, routing, and resolution; * Monitor and analyze operational indicators; * Standardize and optimize processes, ensuring efficiency and reduction of operational errors; * Validate and ensure adherence to internal workflows, routines, and procedures; * Coordinate with internal departments to align and streamline operations; * Supervise support services such as hygiene and cleaning, ensuring environmental organization and standards; * Support and monitor internal and external audits, ensuring compliance of administrative processes; * Prepare management reports and support decision-making; * Manage personnel within assigned teams (reception and support), including recruitment, performance monitoring, and evaluation; * Plan and monitor staff schedules, vacations, and team sizing; * Conduct operational training and process standardization; * Identify improvement opportunities and implement corrective actions in workflows; **Requirements and Qualifications** Bachelor’s degree in Administration or related fields; * Negotiation techniques; * Service indicators; * Operational routines; * People management policies; * Experience in Certification/Accreditation processes; * Management software. **Desirable:** * Hospital routines or healthcare experience **Additional Information** Founded in 2022, ViV emerged from the collaboration of leading mental health institutions, aiming to create an integrated care network spanning from low to high complexity. Today, we have over 1,600 employees and 900 beds, operating across 6 states, and our history of transformed lives has only just begun. We are now the **largest mental health group** in the country and proudly serve those in need at every stage of their care journey — always with the same goal: elevating life to its best potential. Committed to elevating people’s lives to their best, our care network reflects the most advanced psychiatric treatments available, featuring a comprehensive infrastructure that includes hospitals, clinics, and therapeutic residences — all interconnected to provide optimal patient support. We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with continuous learning opportunities and challenging projects, join our team! Our mission is to elevate life by caring for Brazil’s mental health.
João Silva
Indeed · HR
João Silva
Indeed · HR
