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Job Summary: A professional responsible for serving, guiding, and monitoring customers; managing service requests; and assisting the team in a collaborative environment. Key Highlights: 1. Customer service and guidance 2. Collaborative team support 3. Demand and solution management **Main Activities and Responsibilities** * Redirect incoming calls to the appropriate departments when necessary. * Monitor customers **Prerequisites** * Completed high school education; * Proficiency in Microsoft Word; * Strong oral and written communication skills; * 12-hour shift schedule with 36 hours off **Skills** * Monitor customers; * Register and update customer data; * Be an attentive listener to understand customer needs; * Guide customers on the use of services/products; * Possess broad vision to devise quick solutions for customers; * Open maintenance service orders (O.S.'s); * Demonstrate collaborative mindset to assist colleagues in resolving critical situations; * Update shift handover information. Employment Type: Permanent CLT contract Compensation: R$1.739,21 - R$2.042,92 per month Benefits: * Medical assistance * Dental assistance * Transportation allowance Work Location: On-site
