**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM **Level:** Professional **Employment Type:** Tenured \- CLT labor code We are looking for a communicative, organized, and analytical professional to be the focal point of excellence in service and performance at our agency. If you identify with financial cooperativism and have a passion for serving and solving problems, join the largest cooperative credit system in Brazil! ?? Your Mission at Sicoob: As a Process and Performance Assistant, you will play a vital role in member satisfaction and agency efficiency. Your responsibilities will include: * **Excellent Service:** Receive and assist members in person and by phone (clarifying questions about products, services, and use of electronic channels). * **Operational Support:** Ensure process flow, such as account opening, updating registration information, document verification, and basic transactions. * **Commercial Support:** Actively contribute to achieving agency goals by identifying and guiding members toward products and services that meet their needs. * **Efficiency:** Direct and expedite service requests, ensuring demands are effectively resolved or properly referred. **Requirements:** * **Behavioral:** Strong communication skills, proactivity, impeccable organization, and rigorous attention to detail and processes. * **Knowledge:** Proficiency in Microsoft Office Suite. * **Preferred:** Previous experience in credit cooperatives or financial institutions. * **Education:** Completed high school (minimum requirement). Higher education (ongoing or completed) in Administration, Economics, Accounting, or related fields is desirable. **Benefits:** Medical insurance, Dental insurance, Gym allowance, Childcare allowance, Education assistance, Profit sharing, Life insurance, Meal voucher, Food voucher, Transportation allowance