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Used Vehicle Sales Consultant - Nova Lima/MG
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Praça Bernardino de Lima, 157 - Centro, Nova Lima - MG, 34000-279, Brazil
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Description

Description: If you: * Have completed high school; * Possess a valid driver's license (Category B); * Intermediate skills in Microsoft Office; * Have experience in customer service; * Have knowledge in financial mathematics; * Have knowledge in sales techniques and negotiation. The \#GrupoNewChase is the place for you! It will be considered a differential if you: * Have commercial experience in dealerships; * Are familiar with Apollo and Syonet corporate systems. * Provide customer service either in the showroom or digitally/over the phone, applying the manufacturer's standard methodology with a friendly, enthusiastic, and courteous attitude, solid product knowledge, identifying customer needs and presenting product mix and benefits aimed at closing deals and achieving targets set by the Commercial Management. * Achieve monthly sales, balancing volume, ISC (Customer Satisfaction Index), profitability, accessories, F\&I and services, striving to meet both Group and individual goals. * Identify customer needs and offer suitable solutions, conducting vehicle demonstrations and test drives, negotiating payment terms, prices, and delivery timelines, thus finalizing sales and meeting established targets set by the department management. * Conduct prospecting of new customers through digital tools and/or phone calls, using social media, email marketing, and other online platforms to reach potential customers, making outbound calls to qualified leads, providing personalized and consultative service. * Monitor the sales funnel, tracking all stages of the sales process from initial prospecting to closing. * Analyze sales funnel data to identify bottlenecks and improvement opportunities, adjusting strategies as needed, segmenting customers according to their stage in the sales funnel, personalizing approaches and communications to maximize conversion chances. * Daily register in the corporate system the complete history of all customer interactions (phone calls, emails, showroom visits, reception, qualification, vehicle presentation, test drive, negotiation, delivery, portfolio management, and lost sales) including reasons and follow-ups, to maintain updated records and generate data for future improvements. * Prepare sales proposals via the corporate system, ensuring the product is available in stock, transit, or monthly plan, following internal department guidelines to provide customers with accurate negotiation information, promoting satisfaction and ensuring expected outcomes. * Monitor the entire sales process (vehicle registration, accessory installation, used vehicle process when applicable), tracking customer payments to ensure agreed delivery deadlines are met and maintaining full customer satisfaction. * Oversee vehicle deliveries, ensuring customer satisfaction. * Represent the Grupo NewChase dealership at trade shows, events, and new product launches, promoting brand vehicles and services. * Perform other tasks assigned by the area manager. 2511080202181856908

Source:  indeed View original post
João Silva
Indeed · HR

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