Business Development Intern

Description

Job Summary: Intern to support patient care and strategic relationship management, focusing on organizing the patient journey and supporting scheduling workflows. Key Highlights: 1. Dynamic environment with space for development and growth 2. Opportunity to structure processes and contribute to improvements 3. Focus on welcoming service and discipline in execution **About ICA** Specialized in hemodynamics, ICA helps hospitals and hospital groups reposition this service line as a strategic asset—delivering greater predictability, quality, and governance. We seek individuals who want to grow alongside our operations, contributing organizational rigor, strong execution, and professional conduct within a dynamic environment offering ample development opportunities. **About the Role** We are seeking an intern to support patient care and strategic relationship management for our operations. This person will play a key role in organizing the patient journey, supporting scheduling workflows, and liaising with internal teams and institutional partners. More than executing routine tasks, we seek someone energetic and proactive—helping structure processes, supporting unit growth, and contributing to a safe, organized, and welcoming patient experience. This role involves supporting clinics offering private-pay services, assisting new operational initiatives, and interfacing with partner hospital teams. **Key Responsibilities** * Provide initial patient care with courtesy, clarity, and agility * Support scheduling, confirmation, and rescheduling of consultations, exams, and procedures * Ensure organization and tracking of service requests to prevent information loss and response delays * Interface with internal teams to align schedules, workflows, and priorities * Support communication with hospital and partner teams to facilitate scheduling and operational needs * Organize information, controls, and follow-ups using spreadsheets, systems, and internal tools * Support strategic outreach to potential partners, per leadership direction * Assist with follow-ups, contact pipeline organization, and institutional relationship management support * Contribute to process improvements, standardization of routines, and enhancement of the patient experience **What We’re Looking For** We seek a curious, responsible, and capable individual—someone with strong communication skills, organizational ability, professional demeanor, and attention to detail. At ICA, we value people who: * Are proactive and determined * Thrive in dynamic environments * Balance empathetic service delivery with disciplined execution * Are eager to learn and collaborate * Want to grow alongside the company **Requirements** * Currently enrolled in an undergraduate program in Administration, Commercial Management, Business Processes, Communications, or related fields * Strong verbal and written communication skills * Organizational ability and capacity to manage multiple concurrent tasks * Proactivity and eagerness to learn * Proficiency with digital tools * Basic knowledge of Excel or Google Sheets **Preferred Qualifications** * Prior experience in customer service, reception, scheduling, or administrative support * Interest in partner relationship management, business development, or commercial operations * Strong organizational and follow-up skills **What This Role Offers:** * Internship stipend * Wellhub * Meal allowance (Caju) * Transportation allowance or fuel allowance * Life insurance If you want to learn, take ownership, and grow in an environment that values execution, organization, and quality, this opportunity is for you. Compensation: R$1\.500,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work Location: On-site