Job Description: To transform healthcare, the following are required: * Completed high school education (technical or undergraduate studies in Administration, Biomedical Sciences, Nursing, Biology, or related fields are desirable); * Experience in customer service and commercial support; * Strong verbal and written communication skills, empathy, and solution-oriented mindset; * Proficiency in Microsoft Office (especially Excel and Outlook); * Ability to work collaboratively in a team and manage multiple simultaneous tasks. About the position: * Develop support mechanisms for customers and sales executives, serving as the liaison between external teams and production; * Deliver excellent telephone support and assistance, ensuring satisfaction and fulfillment of internal and external customers’ needs; * Actively participate in training sessions on systems, products, services, and relationship management standards; * Maintain regular interaction with leadership to discuss daily operational issues and propose process improvements; * Promote the company’s brand and its differentiators, highlighting the quality of tests, methodologies, and benefits of services provided; * Strictly adhere to quality standards, information security policies, and internal procedures; * Execute and track customer requests—including test results, complaints, compliments, suggestions, and general inquiries—ensuring timely and appropriate responses; * Maintain a proactive and collaborative attitude toward customers and internal partners to enhance problem-solving capability and response agility; * Uphold courtesy, ethics, and respect in all interactions, reporting exceptional situations to leadership; * Continuously update knowledge on industry developments and best practices in customer service; * Comply with the Information Security Handbook and the Company’s Excellence Manual. 2512030202191831461