Telemarketing Operator

Description

**Call Center Agent / Telemarketing** **Location:** Barreiro Unit – Belo Horizonte/MG **Work Mode:** In-person **About the position** We are seeking a **Call Center Agent / Telemarketing** to handle customer and patient interactions, including scheduling exams and procedures, providing guidance, and ensuring humane, agile, and efficient service. **Key responsibilities** * Conduct inbound and outbound telephone support for patients and customers; * Schedule, reschedule, and confirm exams and procedures; * Provide instructions regarding exam preparation, deadlines, appointment times, and clinic routines; * Clarify general questions about services offered; * Accurately record information in the system; * Route specific requests to the responsible departments; * Maintain an ethical, courteous, and empathetic attitude during interactions; * Support administrative tasks related to the service workflow. **Requirements** * Completed high school education; * Experience in customer service, call centers, or telemarketing is a plus; * Basic computer skills and typing proficiency; * Strong verbal communication and ease of use with systems; * Interest in or prior experience in the healthcare field is considered advantageous. **Working hours** * **Monday to Friday:** 6:00 AM to 12:00 PM **| Saturday:** 6:00 AM to 12:00 PM **Compensation and benefits** * Salary: **R$ 1.621,00.** * Meal voucher: R$ 288.00; * Transportation voucher or fuel allowance; * Health insurance; * Dental insurance; * SESC membership; * Pharmacy discount program; * Life insurance. Payment: R$1.621,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Commercial agreements and discounts * Life insurance * Food allowance * Meal voucher * Transportation voucher Selection question(s): * What is your neighborhood and city? * Are you available to work during the stated schedule? Monday to Friday: 6:00 AM to 12:00 PM and Saturday: 6:00 AM to 12:00 PM Experience: * Telemarketing (Preferred) Work location: In-person