Receptionist – Patient Relationship and Conversion

Description

Job Summary: We are seeking a Receptionist for a dental clinic—communicative, proactive, and commercially oriented—to convert appointments into treatments, thereby enhancing patient experience and driving clinic growth. Key Highlights: 1. Opportunity for communicative and proactive professionals 2. Focus on patient relationship and conversion 3. Collaborative and structured work environment **Receptionist – Patient Relationship and Conversion** (Model \- Dental Clinic) Do you communicate easily, enjoy interacting with people, and possess a commercial mindset to turn appointments into opportunities? Can you maintain organizational discipline in daily routines, handle rejections gracefully, and still deliver courteous, professional service? Then this opportunity may be right for you! We are looking for a communicative, proactive, and organized professional with strong client relationship skills and commercial outreach ability—someone who contributes to patient experience and clinic growth by converting appointments into new treatments. If this profile resonates with you, join our team! **About the Company** Our clinic features a well-structured, qualified, and excellence-oriented team committed to outstanding patient care. We value a collaborative, organized, and respectful workplace where every professional has space to contribute, learn, and grow. The team maintains frequent alignment sessions and a strong cooperative spirit, ensuring mutual support in daily operations and promoting an efficient, harmonious workflow. We cherish healthy professional relationships, open communication, and a light yet productive work atmosphere—delivering positive experiences for both staff and patients. **About the Opportunity** **What is essential to apply?** Completed high school education. **Working Hours** Monday to Friday – 8:00 AM to 6:00 PM Saturday – 8:00 AM to 1:00 PM Work Mode: In-person Employment Type: CLT (Consolidated Labor Laws) **What do we expect from this professional?** Strong verbal and written communication skills; Experience or familiarity with customer service; Ability to conduct commercial outreach and interactions with patients; Commitment to routines and schedules; Commitment to tasks and outcomes; Emotional stability to handle rejections; Organizational discipline in routine management; Teamwork capability; Resilience when facing challenges in service delivery; Attention to detail. **Preferred Qualifications:** Prior experience in public-facing roles or commercial routines; Experience in dental clinics or healthcare settings; Experience in patient relationship and conversion; Familiarity with practice management systems or CRM (Clinicorp). **Key Challenges:** Providing initial patient接待 (reception); Conducting outreach and follow-up with potential patients; Presenting information about available treatments and services; Tracking and managing leads; Supporting the clinic’s appointment flow organization; Collaborating with the reception team; Maintaining up-to-date records and information in the Clinicorp system; Handling objections and rejections during the conversion process; Sustaining consistency and energy in customer interactions. **What is unacceptable:** Disrespect in the workplace; Lack of commitment to schedules and responsibilities; Difficulty handling customer outreach and rejections; Disorganization in recording information and tracking patients. **What We Offer:** Salary; Performance-based commission; Transportation allowance; Collaborative and structured work environment. Job Type: Full-time, Permanent CLT Compensation: R$1\.857,00 per month Benefits: * Transportation allowance Work Location: In-person