Job Summary: Universo AGV is seeking a professional to perform both receptive and proactive customer service, clarify inquiries, collect data, and follow up with internal departments. Key Highlights: 1. Assisting members, third parties, consultants, and managers 2. Clarifying inquiries and monitoring processes 3. Monitoring average service time and achieving targets Universo AGV is a vehicle protection association that aims—through mutualism—to provide all Brazilians with high-quality, excellent service. Its focus is on guaranteeing diverse benefits for members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive customer service to members, third parties, consultants, and managers, conveying information about process status and clarifying inquiries; * Conduct system-based queries regarding process status and provide guidance based on the information obtained; * Collect member data requiring updates in the system and forward it to supervision for implementation; * Monitor average service time and achievement of targets; * Perform customer service via the system; * Follow up with internal departments. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office Suite; * Experience in customer service. **Additional Information** Only Universo AGV members enjoy: * Freedom to dine wherever you prefer using our CAJU card, with R$40.00 per workday; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your gym membership through Gympass is fully covered by us! Plus, dependent plans start at R$29.90; * Co-payment medical assistance from Unimed; * Training programs offered through Academia Performance; * Development incentives via university partnerships, offering up to 50% scholarships for undergraduate and postgraduate courses; * Language school partnerships providing special conditions for online or in-person study; * Access to Clube You, offering numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every target achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous benefits nationwide—including quality activities and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits for members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to collectively meet members’ needs through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
