OPERATIONAL EVENT ASSISTANT - CUSTOMER SERVICE

Description

Job Summary: Universo AGV is seeking a professional for receptive and proactive customer service, conveying information, clarifying doubts, and performing systemic inquiries. Key Highlights: 1. Provide receptive and proactive service to members and partners 2. Conduct systemic inquiries and process guidance 3. Maintain control over average service time and performance targets The **Universo AGV** is a vehicle protection association that aims, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing diverse benefits to members across Brazil who own passenger or work vehicles—such as motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive service to members, third parties, consultants, and managers, conveying information about process progress and clarifying doubts; * Perform ongoing systemic inquiries regarding process status and provide guidance based on such information; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and achievement of targets; * Deliver service via the system; * Follow up with internal departments regarding pending matters. **Requirements and Qualifications** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Experience in customer service. **Additional Information** Only Universo AGV members enjoy: * Freedom to dine wherever you prefer using our Caju card, valued at R$40.00 (per working day); * Choose between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered by us! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Academia Performance; * Development incentives through university partnerships, offering scholarships of up to 50% for undergraduate and postgraduate programs; * Partnerships with language schools, providing special conditions for online or in-person study; * Access to Clube You, offering numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans offered by our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every target achieved and redeem them for rewards at Up Store. SESC card for you and your dependents, granting access to numerous nationwide benefits, quality activities, and services at low cost. We are specialists in a subject of shared interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or work vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to meet collective needs proposed to its members through cooperation.