Merchandising Analyst

Description

Job Summary: Economart is seeking a professional to provide active and responsive customer service, technical support, demand analysis, and problem resolution—driving efficiency and transformation. Key Highlights: 1. Customer and supplier service with excellence and empathy 2. Technical support and demand management for process optimization 3. Opportunity for professional growth in an ethical and innovative environment **About the Role** ---------------- **At Economart, we connect people, businesses, and opportunities to generate savings and pursue efficiency in everything we do.** We are constantly evolving and need people eager to drive change—and who believe in our purpose! Do you want to be part of something truly great and learn a lot, in an environment grounded in ethics, commitment, appreciation, and respect for people? **Then \#JoinEconomart!** **Your Day-to-Day Responsibilities:** --------------------------------- * Provide active and responsive service to internal customers and suppliers via phone, e\-mail, and digital channels—ensuring courtesy, empathy, and excellence; * Deliver technical support for using the monitoring and management platform (HUB); (training will be provided) * Receive and analyze requests and demands from suppliers, stores, and sales teams, and escalate them to management. * Execute necessary actions to resolve problems promptly and accurately, in collaboration with management. * Collaborate with partner departments (technical support, stores, sales, etc.) to ensure speed and quality in delivered solutions; * Monitor customer service metrics and propose continuous process improvements; * Prepare Excel reports. **Therefore, we require that you have:** ----------------------------------------- * Availability for travel; * Power BI knowledge; * Intermediate Excel skills; * Bachelor’s degree in Business Administration, Marketing, or related fields; * Organization, proactivity, and time management skills; * Analytical ability and solution-oriented mindset **Work Schedule:** ------------------------ On-site work from Monday to Thursday, 8:00 AM to 6:00 PM, and Friday, 8:00 AM to 5:00 PM **What You’ll Find at Economart:** ------------------------------------------ * Market-competitive salary * Transportation allowance or fuel voucher * Morning and afternoon coffee breaks * Meal allowance * Health insurance * Dental insurance * Life insurance * SESC partnership * University partnerships: up to 80% discount at select institutions * Celebrations for festive occasions such as Carnival, Easter, Mother’s Day, Father’s Day, Women’s Day, Children’s Day, Halloween, Christmas, etc. * Opportunity for professional growth. **Work Location:** ------------------------ Rua do Registro, 1569 \- Colonial, Contagem \- MG, 32044\-200