Telemarketing Operator

Description

Job Summary: We are seeking a professional to serve as a strategic liaison between guests, hotel units, and administrative departments, ensuring process efficiency and excellence in customer experience. Key Highlights: 1. Multichannel customer service and online platform reservation management 2. Dynamic environment focused on service excellence 3. Opportunity for organized, analytical, and solution-oriented candidates Customer Service Agent – M2 **Vivenzo Hotels \| NOC – Operational Control Center** The **NOC** is the Operational Control Center of Vivenzo Hotels. We seek a professional to serve as a strategic liaison between guests, hotel units, and administrative departments, ensuring process efficiency, standardized communication, and excellence in customer experience. If you are organized, analytical, and enjoy efficiently resolving requests, this opportunity is for you! Main Responsibilities * Telephone and digital customer service (individual and corporate clients) * Multichannel platform customer service * Online channel reservation management (Booking, Expedia, B2B) * Sales, reservation, cancellation, and refund processes * Generation of payment links (PIX and credit card) * Operational information support to hotel units * Use of Google tools (e\-mail, spreadsheets, and documents) Mandatory Requirements * Completed high school education * Experience in customer service, hospitality, or commercial operations * Excellent formal written communication skills * Organizational skills and attention to detail Preferred Qualifications * Ongoing technical or undergraduate studies (Administration, Hospitality, Tourism, Management, Logistics, Marketing, or related fields) * Experience with PMS systems (Volux OCL), CS (Customer Success) tools, or other digital platforms * Experience handling group bookings and events * Intermediate Excel proficiency * English and/or Spanish proficiency * Basic knowledge of contracts for events, accommodation, and F\&B Behavioral Profile * Professional demeanor and emotional stability when handling sensitive situations * Sense of urgency combined with responsibility * Solution-oriented and proactive attitude * Organizational skills and diligence regarding deadlines and sensitive information * Focus on brand reputation and customer experience Job Details * **Position:** Customer Service Agent – M2 * **Work Schedule:** 6 days on, 1 day off * **Working Hours:** 8 hours 20 minutes per day (including 1-hour break) * **Salary:** R$ 2\.049,00 * **Benefits:** Monthly commission \+ quarterly bonus If you thrive in a dynamic, results-oriented environment focused on service excellence, join our team! Compensation: starting at R$2\.049,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Profit-sharing program * Life insurance * Transportation voucher Work Location: On-site