Junior Support Analyst - Night Shift

Description

Job Summary: Maxtrack is seeking a Junior Support Analyst I to ensure technical service compliance, correct equipment installation, and collaboration with teams in developing solutions. Key Highlights: 1. Work for an innovative company with 25 years of market experience in fleet management 2. Work with Latin America's leading IoT platform 3. Collaborate in developing field-efficiency solutions MAXTRACK TECNOLOGIA E SERVICOS LTDA. Nova Lima \- MG 1 position R$ 2\.216 Night shift CLT Remote Junior Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We maintain our innovative DNA since our founding in 1999, constantly challenging ourselves to redefine our own limits and offering the market increasingly comprehensive, fast, and accurate solutions. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the Opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever imagined working on Latin America's most complete and innovative end\-to\-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 7:00 PM to 2:10 AM \- Remote \- Sunday to Friday **Job Responsibilities** * Analyze and validate technical service execution, ensuring compliance with Maxtrack's quality standards. * Verify correct equipment installation and maintenance in vehicles, checking wiring, connections, and proper mounting. * Collaborate with the scheduling team to confirm proper completion of service orders. * Assess whether maintenance was performed according to established technical and operational specifications. * Collaborate with Level 1, Engineering, and Operations teams to develop solutions that enhance field service efficiency. **Requirements** * Microsoft Office suite. * Experience with Zendesk or similar customer support tools. * Customer service experience. **Requirements** -------------- ### **Education** * Bachelor's degree * Technologist degree * Technical education ### **Technical Skills** * Experience with Zendesk or similar customer support tools \- Intermediate * Excel \- Intermediate **Benefits** -------------- * Medical assistance * Dental assistance * Pharmacy discount program * Life insurance * Meal allowance * Zenklub * Study Incentive Program * Profit-sharing bonus (PLR) * Corporate mobile phone * Wellhub (formerly Gympass) * Onhappy (travel discount platform) **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053