Hospitality Host

Description

Job Summary: The professional will attend to customers, provide information, ensure safety and well-being, and serve as the primary liaison between the customer and hotel departments. Key Highlights: 1. Opportunities for professional growth and development. 2. An inclusive environment that values individuality. 3. Purpose-driven work, creating memorable experiences for guests. Company Description Accor is a global leader in hospitality, with over 5\.600 hotels and 850\.000 rooms across more than 110 countries. In Brazil, it operates renowned brands such as ibis, Mercure, Novotel, Pullman, and many others. Leveraging the strength of our teams and our diverse, holistic ecosystem of brands, experiences, and solutions, we are pioneering new paths to shape the future of hospitality—connecting cultures with genuine care. ❤️ Heartist® Culture Everything we do comes from the heart. We believe in human connections and authentic emotions. What We Offer * **Professional Growth**: Training and development opportunities empower Heartists® to take ownership of their own professional growth. * **Inclusive Environment**: Accor provides equal opportunities and encourages Heartists® to bring their personality, culture, background, and religion to the team. * **Purpose-Driven Work**: Seize opportunities to create memorable experiences for our guests and generate positive, sustainable impact. * **Personal Recognition**: All Heartists® should enjoy their journey with us and know we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist®! Job Description * Attend to customers in accordance with the brand’s service style; * Provide various information according to guests’ needs and essential departmental practices; * Ensure customer safety and well-being, and maintain organization of public areas; * Place customers at the “heart” of everything performed, delivering a unique and unforgettable experience aligned with Accor’s Service Culture; * Serve as the primary liaison between the customer and other hotel departments, receiving their requests, suggestions, and complaints; * Pay special attention to regular guests and ALL members. Guarantee them differentiated welcome services and offer available Soft Benefits, based on their classification and preferences; * Answer telephone calls in accordance with the brand’s service style; * Ensure compliance with Front Office practices and Auto-Control procedures. Qualifications * Open Mindset * Customer Orientation * Self-Confidence * Communication * Teamwork * Proactivity and Initiative * Business Knowledge and Improvement Additional Information * Medical Plan * Meal Voucher * Dental Plan (optional enrollment) * Life Insurance * Transportation Voucher * PPR (Profit Sharing Program) * Pharmacy Reimbursement (50% reimbursement of medical expenses) * Heartist Rate (discount for employees to stay at Accor brand hotels).