ADM / Customer Service

Description

Job Summary: The professional will be responsible for receiving customers, managing coworking operations, and supporting the commercial and marketing teams, ensuring the organization and smooth operation of the space. Key Highlights: 1. Customer Service and Experience 2. Operational Management and Support 3. Business Prospecting and Relationship Management **Description and Responsibilities:** **Schedule:** Monday to Friday: Shifts from 8 AM to 6 PM or 9 AM to 7 PM\-Saturday: Rotational schedule, with compensatory day off. **Level:** Operational **Employment Type:** Permanent – CLT **Main Responsibilities** Customer Service and Experience Receive customers and visitors, clarifying doubts regarding services and facilities; Conduct follow\-ups and satisfaction surveys with new customers to evaluate their experience; Assist in organizing and executing events held at the coworking space; Operational Management and Support; Schedule usage of meeting rooms and shared spaces according to availability; Update and manage the CRM system (Conexa) with customer and lead data; Provide telephone, email, and WhatsApp support, following company scripts; Business Prospecting and Relationship Management; Support the commercial team in acquiring new customers and sending proposals; Collaborate with marketing on initiatives to attract new leads and build mailing lists; Organization and Maintenance; Ensure organization and smooth operation of coworking environments; Participate in opening and closing procedures of the facility, safeguarding infrastructure. **Requirements:** **Desirable Requirements** Education: Completed high school. Technical Knowledge: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Experience in customer service; **Skills:** Clear and courteous communication; Proactivity and organizational skills; Ethics and professional demeanor; Ability to work in a team and interact with diverse customer profiles **Benefits:** Medical assistance, Dental assistance, Pharmacy allowance, Internal benefits, Life insurance, Meal voucher, Transportation voucher