Job Summary: The professional will monitor and track deliveries in real time, provide support to drivers, update systems, and interact with customers to ensure smooth logistics operations. Key Highlights: 1. Real-time monitoring and tracking of deliveries and vehicles. 2. Proactive support to drivers and management of route contingencies. 3. System updates and communication with customers regarding delivery status. * Monitor delivery status in real time via tracking systems, GPS, or logistics platforms; * Track vehicle and cargo movement. * Maintain regular contact with drivers for route updates, contingency support, or rescheduling; * Provide assistance in cases of route deviations, delays, or on-route issues. * Update systems with pickup, delivery, and incident statuses; * Ensure all data is up-to-date for relevant departments. * Identify and record delivery failures (e.g., recipient absent, refusal, damage); * Escalate issues to responsible departments for prompt resolution. * Inform customers about delivery status or any changes to scheduled timelines; * Provide support for customer complaints or inquiries regarding orders. * Generate daily/weekly delivery performance reports; * Monitor KPIs such as on-time deliveries, average delivery time, and incidents. Employment Type: Permanent CLT Salary: R$1.651,63 – R$2.218,03 per month Benefits: * Food allowance * Profit-sharing program * Transportation voucher Work Location: On-site