Junior Support Analyst - Customer Service

Description

Job Summary: Maxtrack is seeking a Junior Support Analyst I to provide customer service, initial technical support, and incident management on an innovative IoT platform. Key Highlights: 1. Work at a company with an innovative DNA and 25 years in the market 2. Work with Latin America's most comprehensive and innovative IoT platform 3. Technical support focused on embedded systems and hardware MAXTRACK TECNOLOGIA E SERVICOS LTDA. Nova Lima \- MG 1 position R$ 2\.216 Afternoon CLT Remote Junior Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We maintain our innovative DNA since our founding in 1999, continuously challenging our own limits and delivering increasingly comprehensive, fast, and accurate solutions to the market. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever imagined working on Latin America's most comprehensive and innovative end\-to\-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 1:40 PM to 9:20 PM \- Home Office \- Monday to Saturday (6X1 rotation) **Job Responsibilities** * Provide customer service through official channels, registering and tracking requests, guiding customers, and meeting defined SLAs. * Perform initial technical support, including problem diagnosis, operational testing, and escalation to technical teams when necessary. * Register and update incidents in systems, ensuring data reliability and organization. * Handle critical incidents, prioritizing urgent requests and maintaining clear communication with customers. * Align with internal teams and contribute improvement suggestions for processes. * Ensure service quality and performance by meeting targets, reducing errors, and pursuing continuous improvement. **Requirements** * Familiarity with programming languages **C\*,** C\+\+\* and **Python** is desirable. * Ability to read and interpret technical manuals and *datasheets*. * Knowledge of **embedded systems** and **hardware devices**. * Intermediate or advanced English for reading technical materials. **Requirements** -------------- ### **Education** * Bachelor's degree * Technologist degree * Technical education ### **Language** * English \- Intermediate ### **Technical Skills** * Excel \- Intermediate * Knowledge of embedded systems and hardware devices. \- Basic **Benefits** -------------- * Medical assistance * Dental assistance * Pharmacy partnership * Life insurance * Meal allowance * Wellhub (formerly Gympass) * Zenklub * Profit-sharing program (PLR) * Corporate mobile phone * Onhappy (travel discount platform) * Study Incentive Program **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053