We are seeking an **Events Coordinator** to oversee restaurant events in their entirety—from the initial client contact through to final execution. This is a critical role for ensuring an impeccable experience for our guests and reinforcing the restaurant’s premium positioning. The professional will be responsible for acquiring new clients, managing leads, organizing reservations, aligning with internal teams, and guaranteeing flawless delivery of each event. **Responsibilities and Duties:** **Client Relations and Sales** * Respond to and follow up on emails, WhatsApp messages, and reservation forms. * Proactively and passively acquire clients interested in hosting events. * Manage and engage all inbound and outbound leads, ensuring conversion. * Conduct in-person meetings with clients to present the restaurant’s spaces, menus, and setup options. * Prepare commercial proposals, negotiate pricing, and support contract finalization. * Maintain consistent communication with clients up to the event day, ensuring full alignment. **Reservation and Hostess Management** * Coordinate and supervise the **reservations department** and hostess team operations. * Train and develop the hostess team to ensure premium service delivery. * Monitor team performance, KPIs, demeanor, and communication. * Ensure reservation organization, table management, and seamless information flow with operations. **Event Planning and Execution** * Conduct briefings and weekly meetings with the kitchen and front-of-house teams to present: * Number of guests * Menu * Special requirements * Equipment needs * Layout * Timings and logistics * Create and distribute comprehensive, standardized, and well-organized service orders (SOs). * Ensure all departments are fully aligned with event details. * Support the client throughout the entire process, providing guidance and assistance. **Internal Management and Communication** * Maintain regular communication with management and leadership regarding the event pipeline, results, and forecasts. * Monitor outcomes, conduct performance analyses, and propose commercial and operational improvements. * Uphold quality, presentation, and excellence standards across all stages of restaurant operations. **Requirements and Qualifications** * Prior experience coordinating events, reservations, sales, or hospitality operations. * Excellent verbal and written communication skills. * Strong negotiation abilities, consultative service orientation, and results-driven mindset. * High levels of organization, discipline, accountability, and autonomy. * Proactive, charismatic profile with a strong focus on guest delight. * Proficiency with digital tools (email, WhatsApp Business, spreadsheets, reservation systems). Employment type: Full-time, CLT permanent contract Compensation: BRL 5,000.00 – BRL 7,000.00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Transportation allowance