Administrative Assistant

Description

Job Summary: Opportunity to support administrative and operational routines for an expanding fragrance brand, with a focus on customer service and order organization. Key Highlights: 1. Work for a growing fragrance brand expanding its online presence. 2. Support order fulfillment and customer service. 3. Opportunity to grow alongside the company in a dynamic environment. You will join a fragrance brand in a growth phase, which is expanding its online sales operations across Brazil. At this stage of expansion, the company seeks a person to support daily administrative and operational routines, contributing to order fulfillment organization, customer service, and internal task support. This is an opportunity for individuals who enjoy dynamic environments closely tied to business operations and wish to closely observe the growth and structuring of an emerging brand. ### **Main Responsibilities** * Provide **customer service** via WhatsApp and social media * Guide customers regarding products * **Pick, pack, and organize orders** * Issue **invoices** and shipping labels in internal system * Coordinate pickups with logistics carriers (Correios, Jadlog, and others) * Support **reverse logistics** processes (exchanges and returns) * Issue **bank slips** when necessary * Organize **basic spreadsheets** and administrative documents * Provide occasional support for the brand’s **in-person events** ### **Technical Requirements** * Prior experience in customer-facing roles * Experience in administrative or operational routines * Basic Excel knowledge (open, organize, and consult spreadsheets) ### **Behavioral Profile** * **Strong communication skills** and ease in interacting with customers * Proactivity * **Problem-solving attitude** * **Organization** * Interest in growing alongside the company * Energy to work in a lean and expanding environment ### **Benefits** * Transportation\-allowance * Meal\-allowance * Totalpass Minimum Education Level: High School (Secondary Education)