Administrative Assistant

Description

Job Summary: Support the administrative and operational routine of an expanding fragrance brand, contributing to order organization, customer service, and internal support. Key Highlights: 1. Opportunity to follow the growth and structuring of a brand 2. Work in a dynamic environment closely aligned with the business 3. Support order fulfillment and customer service You will join a fragrance brand in a growth phase, which is expanding its online sales operations across Brazil. At this stage of expansion, the company seeks a person to support daily administrative and operational routines, contributing to organizing order fulfillment, customer service, and addressing internal demands. This is an opportunity for those who enjoy dynamic environments closely tied to the business and wish to closely follow the growth and structuring of an emerging brand. ### **Main Responsibilities** * Provide **customer service** via WhatsApp and social media * Guide customers on products * **Pick, pack, and organize orders** * Issue **invoices** and shipping labels in internal system * Coordinate pickups with logistics carriers (Correios, Jadlog, and others) * Support **reverse logistics** processes (exchanges and returns) * Issue **bank slips** when necessary * Organize **basic spreadsheets** and administrative documents * Provide occasional support for the brand’s **in-person events** ### **Technical Requirements** * Prior experience in customer-facing roles * Experience in administrative or operational routines * Basic Excel knowledge (open, organize, and consult spreadsheets) ### **Behavioral Profile** * **Strong communication skills** and ease in interacting with people * Proactivity * **Problem-solving attitude** * **Organization** * Interest in growing alongside the company * Energy to work in a lean and expanding environment ### **Benefits** * Transportation\-allowance * Meal\-allowance * Totalpass Minimum Education: Technical Course