Operations Assistant (PCD)

Description

Job Summary: Join Grupo Zelo, the largest company in its segment in Brazil, dedicated to caring for families with excellence and delivering real impact on people's lives through customer service and service quality monitoring. Key Highlights: 1. Being part of the largest company in the segment in Brazil 2. A team that values respect, excellence, and real impact 3. Customer service and quality monitoring At **Grupo Zelo**, we believe in a greater purpose: caring for families. If you seek to join a team that values respect, excellence, and real impact on people's lives, come be part of Brazil's largest company in this segment! **WHAT YOU WILL DO** * Customer service; * Monitoring and control of quality levels; * Development and monitoring of post-service actions; * Evaluation of service quality; * Real-time monitoring of service processes; **REQUIREMENTS** * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in telemarketing and telephone-based customer service **Availability to work on a 12x36 shift schedule, with openings available for both day and night shifts.** Minimum Education Level: High School (Secondary Education) * Family health assistance plan * Transportation allowance * Meal/food card * Life insurance * Christmas card * Totalpass * Corporate University * Exclusive discount network * Health insurance (subject to regional availability)