Job Summary: We are seeking a professional for customer service, with a focus on sales and delight, social media management, and store organization. Key Highlights: 1. Customer service and delight with a focus on product sales. 2. Social media engagement, content creation, and follower acquisition. 3. A collaborative and inspiring environment focused on satisfaction and fun. ***Join us in creating magical moments!*** We are Grupo Ri Happy, the largest toy retail group in Brazil, and we believe in the power of play to transform moments and build meaningful connections in people's lives. Our greatest strength lies in those who make it all happen. Therefore, we cultivate a collaborative, light-hearted, and inspiring environment guided by our SUPER values: Satisfaction in Service, United by Fun, Passion for Business, Essence of Simplicity, and Respect for Tomorrow. If you seek a place to learn, grow, and contribute to enchanting experiences, join our team and transform the world through play. ✨ *\#VemSerSUPER* ***Responsibilities and Duties:*** * Provide customer service, identifying needs and offering complete information about available products and their proper use, applying the sales methodology to achieve excellence and customer delight; * Register customers to expand the company’s database and strengthen relationships with registered users; * Process sales payments according to available payment methods; * Package and deliver products to customers; * Stay informed about company promotions, events, and cultural contests to relay relevant information to customers; * Attend all in-person or platform-based training sessions directed by the company; * Operate across omnichannel sales platforms using current company tools, applying service scripts until sale completion; * Monitor sales metrics such as TM, PA, Conversion Rate, NPS, and others; * Actively manage social media channels, generating content, monitoring posts, and acquiring followers; * Maintain store cleanliness, organized sections, fully stocked shelves, and correct pricing; * Restock products from inventory to sales areas based on restocking reports, ensuring product turnover and supporting sales results. ***Requirements and Qualifications:*** * Completed High School education * Availability to work on weekends * Alignment with customer service principles * Flexibility to operate across various store departments * Proactivity * Satisfaction in serving others * Forward-thinking mindset * Multitasking ability Minimum Education Level: High School (Secondary Education) * Store performance bonus * Product discount * Meal voucher * Transportation voucher * Birthday day off * Medical assistance * Dental assistance * TOTALPASS/WELLHUB * Profit-sharing program * Food voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
