**Work schedule:** 5x2 (with alternating weekend days off) **Employment model:** Fixed salary + variable compensation based on targets **About the position** The SDR (Sales Development Representative) Assistant works directly on **qualifying leads generated through our digital channels** (such as website, Facebook, and Google). Their mission is to conduct the **first contact with the customer**, understand their interest, confirm whether the prospect’s profile aligns with our products, and—once validated—**convert that lead into a sales opportunity**, which will then be assigned to a broker from our sales team. This professional plays a critical role in the sales funnel, serving as the customer’s first point of contact and being responsible for **ensuring the quality of opportunities generated for the sales team.** **Key responsibilities** * Conduct the **initial outreach** to leads contacting us via digital channels * Apply the department’s **standardized customer engagement workflows** * Ensure proper **lead qualification** (profile and interest) * Route qualified leads as **sales opportunities to the sales team** * Monitor brokers’ **service-level agreement (SLA) compliance** * Update the **individual productivity tracking spreadsheet** * Maintain organized records of all interactions and accurate documentation of engagements **Required technical competencies** * Basic knowledge of **computer skills and Microsoft Office (especially Excel)** * Proficiency with **technology, systems, and digital customer service** * Strong typing ability and information organization skills **Desired behavioral competencies** * **Strong verbal and written communication skills** * **Active listening** and a consultative approach * Agility, focus, and accountability * Ability to **work with targets and high-volume workloads** * Proactivity and teamwork **Compensation and incentives** This position offers a **fixed salary + variable compensation** tied to performance against targets. The incentive structure is built on two pillars: * **Productivity:** Number of qualified leads converted into sales opportunities for the sales team, with tiered target levels and corresponding graduated bonuses. * **Sales referrals:** Additional rewards for sales successfully closed from leads referred by the assistant. **Important:** Variable compensation amounts vary monthly based on individual and collective performance, adhering to clear and transparent criteria defined by the commercial department. Job type: Full-time CLT Compensation: R$1,200.00 – R$1,500.00 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance