ADMINISTRATIVE ASSISTANT

Description

Job Summary: Professional responsible for verifying and issuing invoices, managing corporate emails, analyzing reimbursement requests, and supporting billing activities, ensuring compliance and efficiency of administrative processes. Key Highlights: 1. Administrative and financial process optimization. 2. Support to teams and management in projects and systems. 3. Document and information management and organization. Hello, we are Metropax! We were founded 49 years ago with the purpose of embracing with love and for love. We believe memories should be eternalized, and we have built our history through tributes that honor each individual's life journey. Our actions go beyond words and permeate every step of our service. Love is life. Value the present and eternalize life memories alongside us. **Main Responsibilities:** \- Verify invoices based on the NFSE Indicator Report per company, ensuring consistency and mitigating validation errors; \- Issue and cancel invoices as needed, observing the specific requirements of each municipality; \- Support the team with questions regarding invoice issuance and validation; \- Monitor and manage corporate emails from insurance companies, performing triage, routing, and tracking of requests; \- Analyze, forward, and track reimbursement requests, ensuring adherence to deadlines and procedures; \- Issue debit notes for reimbursement cases or fees paid by the company, authorized by the insurance provider; \- Perform adjustments and maintenance of insurance companies' Service Orders (SO) values, including newly added or previously authorized services; \- Conduct periodic documentary analyses in insurance companies' folders according to the operational schedule; \- Issue duplicate documents for insurance company processes via the Civil Registry website, when necessary; \- Issue thanatopraxy reports for laboratory signature; \- Gather documentation and perform insurance company billing in accordance with contracts and internal processes; \- Send documentation and invoices, and finalize insurance processes via email or insurance online platforms; \- Identify, track, and resolve pending items through internal system and insurance online platform audits; \- Track redirected insurance processes and inform direct leadership; \- Update and manage request statuses in online systems (EA Care, Notro, Vianet); \- Gather, control, and track pending insurance authorizations; \- Contact insurance platforms to provide or obtain information required to handle necessary requests; \- Perform financial adjustments related to insurance Service Orders within the current month; \- Support billing for legal entities (e.g., Terra Santa, Mitra, Seias, Sudecap); \- Execute control and maintenance routines in the Sankhya system, including SO review, service type validation, and item registration; \- Gather and extract information from systems to support actions and decisions by Customer Service and Operations Management; \- Prepare operational spreadsheets and reports as required by the department; \- Monitor daily-updated spreadsheets to ensure correct data and information entry; \- Support Operational and Customer Service Management in projects, system implementations, and training; \- Assist the team in initial workstation configuration; \- Support Operational and Customer Service Management in opening tickets for enterprise system improvements/customizations; \- Contact internal customers to assist with requests, queries, and consultations regarding legacy processes; \- Perform administrative tasks as required by the department; \- Handle specific requests and extraordinary projects as required by the department; \- Distribute, monitor, and assist in managing the workflow of the department’s apprentice; \- Organize and manage the physical archive of the "Funeral Management" department; Salary: R$2\.225,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site