Cutting-edge cattle farming is intelligent, technological, and profitable. And the people make it happen. Here, we leverage technology and strategic information to transform agribusiness, connecting the entire production chain through innovation and efficiency. If you want to be part of this evolution and grow alongside Ponta, this opportunity could be yours! **We currently have an opening for a Commercial Administrative Analyst—check the details below!** **Responsibilities and Duties** * Perform **customer and asset base management**, ensuring collection, updating, and validation of information on installed equipment (inventory), contracts, and maintenance history; * Conduct **customer satisfaction surveys**, evaluating equipment performance, service quality, and identifying opportunities for improvement, preventive maintenance, or upgrades; * **Schedule and lead periodic meetings with strategic customers**, covering annual maintenance planning, operational needs, and technical priorities; * Develop and present **technical diagnostics**, preventive maintenance plans, and commercial proposals (preventive and corrective), supporting deal closure and performing follow-up on opportunities; * Structure and maintain the **preventive maintenance plan**, including: creation of an annual calendar and development of service packages (monthly, quarterly, and annual); * Implement commercial strategies, such as progressive discounts for recurring customers; * Update and consolidate information in **internal systems** (TOTVS, installation spreadsheets, Metabase 365, technical records), ensuring data reliability; * Record activities, opportunities, and requests in the **CRM (RD Station)**, creating cards, tasks, and follow-ups for relevant stakeholders; * Monitor and update **performance indicators**, such as: conversion rate of preventive and corrective proposals, average ticket per maintenance, number of active contracts; and average response time (ART), pending billing tickets; * Drive **rework reduction**, supporting engineering initiatives and continuous improvement efforts—including test standardization, technical validations, and post-service report preparation. **Requirements and Qualifications** * **Bachelor’s degree** in Business Administration, Agribusiness, Commercial Management, or related fields; * **Experience in B2B customer service;** * **Knowledge of commercial KPIs** and sales performance analysis; * **Basic proficiency in Microsoft Office Suite** (Excel, Word, PowerPoint); * **Experience with sales tools**, such as **CRM** (Customer Relationship Management), **RD Station**, or other sales automation and management platforms; * **Experience in purchasing/sales negotiations;** * **Strong organizational skills and attention to detail**, essential for inventory, contract, and KPI management; * **Analytical and data-driven profile**, with ability to compare data, identify gaps, and propose improvements; * **Strong verbal and written communication skills;** * **Proactivity**, acting preventively to identify risks, opportunities, and improvements; * **Planning and prioritization capability**, managing multiple demands, customer schedules, and recurring routines; * **Commitment to continuous improvement**, aiming to reduce rework and enhance delivery quality. **Additional Information** **Information:** **Work Location:** Betim/MG; **Employment Type:** CLT (Consolidated Labor Laws); **Working Hours:** Monday–Thursday 8:00 AM–6:00 PM, Friday 8:00 AM–5:00 PM. **Our benefits are outstanding—take a look!** **Meal/Voucher Allowance via Flash Card;** **Mobility Allowance or Commuter Benefit;** **Health Insurance Plan;** **Dental Insurance Plan;** **Birthday Day Off + Flash Card credit gift** to enjoy however you like! **Wellhub (Gympass):** For you and your dependents to take care of physical and mental health; And growth potential here is high: **we offer a career development plan!** **Is it a match? Then apply now!** **\#JoinPonta** **Ponta is a technology and information management company for cattle farming.** We combine technical and technological expertise to transform livestock management, genetic improvement, scientific research, and meat production—with efficiency and precision. A leader in genetic selection for Feed Efficiency and a reference in livestock management technologies, we deliver comprehensive technological solutions for researchers, breeders, ranchers, and producers seeking greater profitability and sustainability. We integrate cutting-edge technology and market intelligence to elevate livestock performance and generate value in every decision. **Cutting-edge cattle farming is intelligent, technological, and profitable. It’s all this—and much more!** Let’s transform cattle farming—together?