Customer Service Representative at Praça Sete

Description

Job Summary: A professional responsible for public service, document screening, processing requests, and providing administrative support to ensure service efficiency and quality. Key Highlights: 1. Public Service: Receive and guide citizens. 2. Administrative Support: Perform administrative tasks and maintain records. 3. Problem Resolution: Resolve inquiries and issues promptly. Description: * Completed High School education; * Basic Microsoft Office proficiency; * Typing skills; * Experience in customer service is a plus; * Public Service: Receive and guide citizens regarding various services offered, providing clear and accurate information. * Document Screening: Verify and organize documents required for service delivery, ensuring all requirements are met before referring citizens to appropriate departments. * Request Processing: Assist with form completion, data collection, and forwarding of requests to relevant departments, such as ID card (RG), driver's license (CNH), and appointment scheduling. * Administrative Support: Perform administrative tasks including record updates, document archiving, and database maintenance to ensure operational efficiency and accuracy. * Queue and Appointment Management: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizen waiting time. * Problem Resolution: Resolve user inquiries and issues promptly and effectively, delivering courteous and efficient service, escalating complex cases to supervisors when necessary. * Quality Standards Maintenance: Follow company procedures and policies to ensure compliance with organizational quality and service standards. 2512240202491095383