Telemarketing Collections Operator

Description

Job Summary: A professional responsible for customer service, clarification, negotiation, and updating of client records within the cemetery/crematorium portfolio, ensuring quality and confidentiality. Key Highlights: 1. Customer service and clarification for clients in the cemetery/crematorium portfolio 2. Negotiation and scheduling of payments with delinquent clients 3. Maintaining updated client records and participating in training sessions WE WANT YOU ON OUR TEAM! We are proud to say that we are a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the growth and evolution of the Grupo Zelo. To fulfill our mission, we seek individuals who take genuine pleasure in serving, inspiring, and transforming. Our mission here is to inspire care at all times — meaning we respect and promote diversity and inclusion across all positions. JOIN GRUPO ZELO! Please note that all our job openings are open to persons with disabilities (PcD). YOUR RESPONSIBILITIES: * Provide service and clarification to company clients belonging to the cemetery/crematorium portfolio regarding contractual matters, payment/installment arrangements for outstanding or overdue amounts. * Guide cemetery/crematorium portfolio clients on issuing duplicate payment slips/invoices and on payment terms for outstanding/delinquent amounts, in accordance with departmental procedures. * Contact delinquent clients from the cemetery/crematorium portfolio according to the established collections schedule to negotiate pending amounts. * Negotiate and schedule payments, process receipts, verify overdue installment amounts per company policies, and record negotiation history in the company’s internal system. * Schedule with motorcycle couriers the date/time for collection of negotiated amounts from cemetery/crematorium portfolio clients. * Maintain updated client records in the internal system (CRM), periodically registering contact information or updating registration data whenever necessary. * Participate in area-specific projects, regularly reporting activities under your responsibility to your immediate supervisor or the project lead in the area. * Attend training sessions promoted and/or recommended by the company to enhance competencies or support employee development. * Support on-the-job training for new employees, guiding them on tool usage, area processes and procedures, or company policies. * Ensure quality, reliability, and confidentiality of services and information generated through activities under your responsibility, thereby safeguarding the company’s institutional image and stakeholder satisfaction. REQUIREMENTS: * Completed High School education DESIRED: * Proactive sales strategy DOES THIS POSITION MATCH YOUR PROFILE? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) * TotalPass * Meal Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * DuBenefícios Discount Club