Customer Service - Negotiation

Description

Job Summary: We are seeking a Credit Recovery Specialist to negotiate agreements and payment terms, with a focus on results and strong communication skills. Key Highlights: 1. Focus on results and negotiation 2. Contact delinquent customers 3. Track payment commitments *We are looking for professionals with strong communication skills, a results-oriented mindset, and proficiency in negotiation to work in credit recovery.* **Position:** Credit Recovery Specialist **Work Location:** Centro – Belo Horizonte/MG **Working Hours:** Business hours, Monday to Friday **Main Responsibilities:** * Contact delinquent customers via phone and WhatsApp; * Negotiate agreements and payment terms; * Record and update information in the system; * Track payment commitments and follow up with customers. **Requirements:** * Completed high school education; * Strong communication and negotiation skills; * Persuasive, goal-oriented profile; * Prior experience in collections or credit recovery is considered a plus. **Compensation and Benefits:** * Fixed salary of R$ 1.621,00 * Variable compensation through commissions (potential earnings up to approximately R$ 2.500,00) * Commissions based on individual and team goals * Transportation allowance * Meal allowance of R$ 15.00 per working day * Life insurance * Partnerships with higher education institutions * Birthday day off * TotalPass (access to gyms and wellness activities) Employment Type: Full-time CLT Salary Range: R$1.621,00 – R$2.000,00 per month Benefits: * Partner programs and commercial discounts * Life insurance * Meal allowance * Transportation allowance Work Mode: On-site