Description: * High school diploma; * Proficient computer skills; * Experience in telephone customer service; * Easy access to the Estoril neighborhood/Belo Horizonte; * Excellent verbal and written communication skills. * Conducting various outbound phone calls (to Members, third parties, various Departments, Consultants, and Managers) and handling various inbound calls; * Scheduling installations, maintenance, and tracker removals; * Confirming execution of scheduled services with installation technicians; * Liaising with the Registration and Support Department to clarify specific issues; * Liaising with Consultants and Managers to clarify specific issues; * Operating various tracking platforms used; * Negotiating service fees with installation technicians; * Supporting the manager in identifying failures, gaps, barriers, and indications of fraud. 251208020219927540