IT Analyst

Description

Job Summary: We are seeking an IT Analyst to serve on the front line of user support, ensuring proper operation of equipment and systems to sustain team productivity. Key Highlights: 1. Essential role in providing on-site and remote technical support to users 2. Responsibility for assembling, configuring, and maintaining equipment 3. Critical role in diagnosing and resolving IT issues We are seeking an IT Analyst to serve on the front line of user support, delivering both on-site and remote assistance. This person will support daily operations, ensuring equipment and systems function properly to sustain team productivity. **Your typical day will include:** * Providing technical support; * Assembling and configuring computers and laptops; * Performing helpdesk and first-level support activities; * Conducting basic equipment maintenance, including SSD and memory replacement; * Diagnosing and assisting in resolving issues related to systems and equipment; * Ensuring optimal technological environment functionality for users. **Requirements** * Prior experience in technical support or helpdesk * Completed higher education * Knowledge of computer assembly and basic maintenance * Experience replacing components such as SSDs and memory * Familiarity with diagnosing and resolving system-related issues **Work Model:** On-site **Location:** Belo Horizonte **Benefits:** Health and dental insurance; Meal and/or food allowance; Transportation allowance; Flexible work model; Wellhub (discounts at gyms and wellness services); Discounts at partner pharmacies; Family Social Benefit with company subsidy; Birthday Day Off; PIED – Internal Education Incentive Program (via selection process); Group life insurance; Collaborative, innovative environment that values diversity; Profit and Results Sharing Program (PLR). General Information **Identification** 22341 **Number of Openings** 1 Opening **Location** BELO HORIZONTE **Contract Type** Permanent