ADMINISTRATIVE SUPPORT ASSISTANT

Description

Job Summary: Bernoulli is seeking professionals passionate about education to provide customer service and administrative support in a dynamic, innovation-focused environment. Key Highlights: 1. Empathetic customer service and problem resolution for clients and guardians. 2. Administrative support in the school secretary office and process optimization. 3. Opportunity to advance your career within an innovative educational group. **If your eyes light up, join Bernoulli** We are made of people who believe in education’s transformative power—creative, determined individuals who love learning; professionals who see challenges as opportunities to innovate, generate ideas and solutions, and advance knowledge. All this happens in an inclusive environment where differences meet, dialogue, and collaborate as a team—an embracing, plural, and dynamic workplace that motivates people to develop, evolve, prosper, and achieve their goals. If your eyes light up at new challenges and you want to be part of a transforming culture in a company that never stops growing, join Bernoulli! Come revolutionize education with us! **Responsibilities and Duties** * **Customer/guardian service**, especially in atypical situations, with emphasis on empathy and problem resolution. * **Registration and updating of academic records** in the system (TOTVS), verifying data and validating information with students’ previous schools. * **Issuance of academic documents**, such as transfer certificates and individual student records. * **Verification of report cards, grades, and reports**, ensuring accuracy before publication. * **Support and monitoring of enrollments** on the educational platform, guiding guardians and resolving difficulties. * **Organization and archiving of student documents and folders** in the permanent archive. * **Support for administrative activities of the school secretary office**, assisting the team and coordination. * **Suggesting improvements and collaborating on departmental processes**, helping meet deadlines and optimize tasks. * **Sharing knowledge and supporting team development**. **Requirements and Qualifications** * Completed High School * Office Suite proficiency; computer literacy * Advanced Excel preferred * TOTVS experience preferred * CRM knowledge preferred **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and postgraduate courses, electricity bills, language courses, and much more for you and your family Mothers working under a hybrid regime are fully remote from the 6th month of pregnancy until the child’s first birthday Fathers working under a hybrid regime are fully remote from birth until the child’s 6th month Data protection changes everything During the candidate selection process for our job openings, we will use your personal data registered on the Gupy platform. All collected information will be processed according to strict information security standards and in full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13.709/18—as well as the terms of our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position applied for, your personal data will remain in our databases, governed by the same parameters highlighted above, so they may be considered for future opportunities. By proceeding with our selection process, you declare that you are aware of and agree to these terms for your application. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, serving students from Early Childhood Education through Pre-University preparation. In addition to Bernoulli schools in Belo Horizonte and Salvador, we operate Bernoulli Educational System, responsible for developing integrated educational solutions powered by technology, serving approximately 350,000 students across over 1,000 partner schools nationwide—and with representation in a school in Japan. **A story with infinite possibilities!** We are a young company, open to **innovation**, and constantly growing. We are committed to making a significant contribution to society. In our **DNA**, you’ll find determined, passionate people—always eager to learn more. So, if you: * have **sparkle in your eyes**; * aspire to work at one of the country’s **leading educational groups**; * enjoy **challenges**; * seek an opportunity to **advance your career**. **Bernoulli welcomes you with open arms!**