We are seeking highly qualified professionals to join our team, with a focus on **credit negotiation and recovery**. We are looking for committed individuals with strong argumentation skills, negotiation abilities, and a results-oriented mindset. If you are resilient, communicative, and have experience in this field, this could be your opportunity. **Responsibilities and Duties** * Conduct **negotiations with delinquent customers**, seeking effective and viable solutions for debt regularization; * Engage in **credit recovery**; * **Make proactive and reactive calls and contacts** for collection discussions; * **Record information clearly and objectively in the system**, ensuring traceability of all interactions. **Requirements and Qualifications** * Completed high school education; * Residency in Ribeirão Preto, SP; * Experience in credit recovery, collections, debt negotiation, or telephone-based customer service (considered a plus); * Strong argumentation skills, **verbal fluency and active listening**; * **Proficiency in negotiation techniques** and ability to handle objections; * Proactive, resilient, and results-driven profile. **Benefits:** * Meal/food allowance (Alelo) – R$ 36.30/day; * Health insurance; * Dental plan; * On-site cafeteria; * Birthday day off; * Relaxation room; * Gympass; * Care Assistance; * Monthly performance-based bonus. Employment type: Full-time CLT contract Salary: Starting from R$1,719.00 per month Selection questions: * Do you reside in Ribeirão Preto or its surrounding region? * Have you previously worked at Oliveira & Ramos Advogados or Ramos Benedetti Advogados? * Do you have any familial relationship with an employee of Ramos Benedetti Advogados? * Have you participated in a selection process with us within the last 6 months?